Privacy policy
Northstar Digital ("we", "us") is a digital marketing agency based in Sydney, Australia. This policy explains what personal information we collect through this website and our services, and how we handle it.
What we collect
- Contact details you give us through forms, chat, phone, SMS or email: name, business name, email address, phone number, and anything you include in your message
- Business information you share when enquiring about our services, such as your advertising budget range
- Usage data collected automatically when you browse this site: pages visited, device and browser type, and referral source, collected via cookies and analytics tools
- Communication records: emails, SMS messages and call notes related to your enquiry or engagement with us
How we use it
- To respond to your enquiry and provide our services
- To send you information you have asked for, including booking links and follow-ups about your enquiry
- To send marketing communications where you have opted in. Every marketing email includes an unsubscribe link and every marketing SMS supports STOP opt-out. We honour opt-outs promptly
- To measure and improve our website and advertising, using analytics and advertising tools
Who we share it with
We do not sell personal information. We share it only with service providers that help us operate, including our client management platform, email and SMS delivery providers, payment processing (Stripe), and analytics and advertising platforms (Google, Meta). Some of these providers, including our client management platform (HighLevel, Inc.), store data on servers located outside Australia, including in the United States. By submitting your information you acknowledge this overseas disclosure.
Cookies and tracking
This site uses cookies and similar technologies for analytics (Google Analytics) and advertising measurement (Google Ads, Meta Pixel). You can control cookies through your browser settings. Blocking cookies may affect parts of the site.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as required by law.
Access, correction and complaints
You can request access to or correction of your personal information, or make a privacy complaint, by contacting us at hello@northstardigital.au. We will respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Northstar Digital hello@northstardigital.au Sydney, Australia
We may update this policy from time to time. The latest version will always be on this page.